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  • 🧠 From problem to promise: Why the first step matters so much in high-converting YouTube ads

🧠 From problem to promise: Why the first step matters so much in high-converting YouTube ads

How the commitment & consistency principle drives conversions before you ever make an offer

In direct response, we obsess over hooks.

Not much of the news, right?

But most marketers forget that what happens after the hook is just as important — especially when it comes to conversion psychology.

If you can get your viewer to take the first mental step, the rest of the journey becomes automatic. 

Author:
Kristina Jovanovic,
Social Media Manager & Content Writer

This is the power of the Commitment & Consistency Principle â€” one of the six persuasion drivers popularized by the American psychologist & author Robert Cialdini.

Want to brainstorm with us on new ways to scale your business with YouTube Ads (and other performance video platforms)?

Join us for a free YouTube ad brainstorming session here:

And YouTube ads? They’re the perfect playground for it.

🧠 What is the Commitment & Consistency Principle?

In short:

Once someone says yes to something small, they're more likely to say yes to bigger things that align with that first choice.

It’s how door-to-door salesmen get you to listen to a demo after you’ve agreed to answer “just one question.”

It’s how free trials turn into paid plans.

And in YouTube ads, it’s how problem awareness → micro-yes → purchase momentum gets built in under 90 seconds.

Let’s break down some examples.

🎬 Ad example #1: Spartan Root Activator Shampoo

To begin with, here’s an ad by the brand Spartan:

Opening line:

“Twelve weeks. Three months. That’s how long it takes to see new hair growing
”

Right away, this ad doesn’t sell.

It commits the viewer to a belief: Hair loss can be reversed naturally — if you know what’s causing it.

Then it walks you through the emotional and logical pain points:

  • You've tried everything

  • You’ve followed sketchy YouTube hacks

  • You’ve dealt with side effects

  • And still
 you’re losing hair

By the time Spartan’s shampoo is introduced, the viewer is already thinking:

✅ â€œYes, that’s me.”
✅ â€œYes, I’ve tried all that.”
✅ â€œYes, I want something natural.”

The decision to keep watching = commitment.

The viewer has mentally entered the journey. The product isn’t an interruption — it’s the reward.

From there, the ad builds consistency by:

  • Showing ingredient-by-ingredient explanations

  • Using phrases like “Here’s what happens in weeks 1–3
”

  • Making the final pitch feel like the logical next step, not a new ask

Key takeaway for DR marketers:

Use your script to “lock in” the viewer’s internal yes before you ever introduce the CTA. If they nod during the first 15 seconds, the close will feel natural.

🎬 Ad example #2: Glass Nano Repair Fluid

Now, let’s take a look at another ad:

Opening line:

“Oh no, have you got a big crack in your windshield?”

It’s not a pitch. It’s a prompt.

This ad doesn’t open with a benefit or an offer — it opens with a tiny micro-question that invites the viewer to identify themselves as someone with a problem.

That moment of identification — “Yeah, I do” — is the first commitment.

From there, the consistency effect kicks in:

  • The solution is visual, satisfying, and simple

  • The repair process is instantly understandable

  • The CTA (“click shop now”) feels like the final step in a sequence that the viewer has already started

Key takeaway for DR marketers:

If you can get the viewer to think about their pain point in the first 5 seconds, they’re already in motion. Your job is to remove friction and reinforce consistency.

đŸ§Ș Why does this work so well for YouTube ads


YouTube is a lean-in platform. It’s not just passive viewing — people are semi-engaged, especially when ads reflect a real problem they want solved.

That’s why the first commitment is everything.

Here’s what to aim for in your scripts:

  • ✅ Get a “yes” to a belief or identity
    (“If you’re losing hair
” / “If you’ve got a cracked screen
”)

  • ✅ Build a path that feels inevitable
    Use sequencing, timeframes, or micro-stories to keep them walking

  • ✅ Make your CTA feel like the next logical step
    The ad shouldn't “turn a corner” — it should complete a path

🧰 DR framework: Commitment-driven YouTube ad


Finally, here’s a plug-and-play flow you can use:

  1. Open with a relatable problem (question or visual)

  2. Stack 2–3 pain-point validations

  3. Introduce the solution as a continuation, not a shift

  4. Use a timeline or “what happens next” format

  5. Close with an offer that’s consistent with what they’ve just agreed to

In summary – The first mental “Yes” is what sells the click


The most powerful part of your YouTube ad might not be the offer — it’s the moment your viewer says, “That’s me.”

Once they do that, the rest is just staying consistent with what they have already decided.

So the next time you write a YouTube ad, ask yourself:

🧠 “Am I starting a journey my viewer wants to finish?”

If yes — the rest of the ad practically writes itself!


🎯 Inceptly’s top picks:
Essential reading you can't afford to skip

Most advertisers look for safe, compliant templates to model their creatives on YouTube.

But this one? It breaks every rule — and still crushes.

Here’s what happened when we took a closer look at this beauty ad — and why its non-compliance might be the secret ingredient that’s making it convert.

đŸ§Ș Think: long-form UGC vibes meets raw transformation claims
📈 It’s not just getting views — it’s moving product
👀 And it’s doing it without the usual polished packaging

Google just dropped six major updates—and if you're running YouTube, Demand Gen, or Search campaigns, you need to catch up.

From a new AI bidding system to expanded controls inside Performance Max, the first half of May has been packed with changes that impact how we track, optimize, and scale.

Here’s what matters most (and how to stay one step ahead):

⚙ New AI-powered bidding model that adapts mid-flight
📩 More creative flexibility inside PMax
🔍 Targeting tweaks that change how you approach Search

If you’re managing performance video or growth campaigns, this is must-know material.

Want to brainstorm with us on new ways to scale your business with YouTube Ads (and other performance video platforms)?

Join us for a free YouTube ad brainstorming session here:

Kristina Jovanovic, Social Media Manager & Content Writer

Fascinated by human behavior, Kristina graduated with a degree in Psychology and joined our agency to put her knowledge to good use as a Media Buyer. She later transitioned into her current role, where she draws on her knowledge of the human psyche and marketing strategy, as well as hands-on experience in creative development and media buying at Inceptly, to share useful insights with our readers.

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